Frequently Asked Questions

Getting Started

  • Cornerstone Family Care provides comprehensive primary care through HIPAA-secure telemedicine for patients located throughout Florida. We offer convenient online scheduling, including same-day appointments when available, allowing you to receive high-quality healthcare from the comfort of your home.

    Telemedicine is appropriate for many preventive, acute, chronic, and follow-up medical concerns.

  • Cornerstone Family Care combines the convenience of telemedicine with the personalized experience of a traditional primary care practice. You'll receive care from the same trusted provider at every visit, with longer, unrushed appointments, evidence-based treatment plans, and compassionate care tailored to your individual needs. We proudly serve patients throughout Florida with HIPAA-secure virtual visits, flexible scheduling, transparent self-pay pricing, and acceptance of many insurance plans.

    Healthcare should fit your life—not disrupt it.

  • At Cornerstone Family Care, you'll see the same trusted provider at every visit. Amanda G. Adams, MSN, APRN, FNP-C, ENP-C, PMHNP-BC provides comprehensive primary care with longer, unrushed appointments, evidence-based treatment plans, and a personalized approach focused on building lasting patient relationships. Through HIPAA-secure telemedicine, we make high-quality healthcare more convenient while maintaining the same clinical standards you'd expect from a traditional office.

  • Yes. Amanda G. Adams, MSN, APRN, FNP-C, ENP-C, PMHNP-BC provides comprehensive primary care through HIPAA-secure telemedicine for patients throughout Florida. Whether you're looking to establish care, manage a chronic condition, receive treatment for an acute illness, or schedule a follow-up visit, many healthcare needs can be safely and effectively managed through virtual appointments.

  • As a Family Nurse Practitioner, I see all ages from newborn through geriatric. Some conditions may not be appropriate for telemedicine visit, especially with newborns and infants so please do not delay emergency care if you feel emergent need to be seen. If we are seeing a minor, parent or legal guardian must be present for the start of the visit to provide consent and show guardianship.

  • Telemedicine is an effective way to evaluate and manage many acute illnesses, chronic medical conditions, preventive healthcare needs, and common behavioral health concerns. At Cornerstone Family Care, we provide comprehensive primary care through secure virtual visits and can order many of the same services available during a traditional office visit, including laboratory testing, imaging, specialist referrals, and prescription medications when medically appropriate.

    Common acute conditions we treat include:

    • Cold, flu, and COVID-19 symptoms

    • Sinus infections and sore throat

    • Cough and other upper or lower respiratory symptoms

    • Urinary tract infections (UTIs)

    • Nausea, vomiting, diarrhea, and other non-emergency gastrointestinal concerns

    • Mild to moderate skin conditions and rashes appropriate for video evaluation

    • Seasonal allergies and mild asthma flare-ups

    Common chronic conditions we manage include:

    • Diabetes and insulin pump management

    • High blood pressure (hypertension)

    • High cholesterol

    • Thyroid and hormonal disorders

    • Migraines

    • Weight management

    • Common behavioral health concerns, including anxiety and depression

    If an in-person examination, procedure, or emergency care is needed, we'll help guide you to the most appropriate level of care.

Insurance and Appointments

  • YES! We are in-network with many commercial PPO plans, select HMO plans, Direct Medicare, and Direct Medicaid. Because insurance networks vary, we encourage patients to verify that Cornerstone Family Care is in-network with their specific plan before scheduling. Additional plans are continually being added.

  • You can still receive care at Cornerstone Family Care. We offer affordable, transparent self-pay pricing for patients without insurance or whose health plan is out of network. Our self-pay rates are clearly listed on our website, so you'll know the cost of your visit before scheduling.

    If you have insurance, we recommend confirming that Cornerstone Family Care is in-network with your specific plan. If not, you're still welcome to schedule a visit using our self-pay option.

  • Becoming a patient at Cornerstone Family Care is quick and easy. Schedule your first appointment online through our Appointments page by selecting the appropriate New Patient visit type. If you have questions before scheduling, contact our office by phone or through our Contact page, and we'll be happy to help.

  • You can contact Cornerstone Family Care through our Contact page or by phone during normal business hours (Monday–Friday, 7:00 AM–4:00 PM Eastern Time). We strive to respond to general inquiries within one business day. For medical concerns, please schedule an appointment through our online scheduler, as we cannot provide medical advice through email or our contact form.

  • For your privacy and security, medical questions should not be submitted through our Contact page or email. Established patients can communicate securely through the Healow Patient Portal or by scheduling an appointment. This helps protect your personal health information and ensures your concerns are addressed appropriately.

Telemedicine

  • All you need is a smartphone, tablet, laptop, or desktop computer with a camera, microphone, and a reliable internet or cellular connection. We'll provide easy instructions for joining your secure, HIPAA-compliant telemedicine visit—no special software or advanced technical skills are required.

    For the best experience, join your visit from a quiet, private location within the State of Florida with a strong Wi-Fi or cellular connection.

  • You don't have to be a Florida resident to receive care at Cornerstone Family Care. However, you must be physically located within the State of Florida at the time of your telemedicine appointment, regardless of where you live or where your permanent residence is.

    If you're temporarily traveling outside Florida, we'll need to reschedule your appointment until you return. If you move permanently to another state, we'll help ensure a smooth transition of your care when possible.

  • While many medical concerns can be safely managed through telemedicine, some conditions require an in-person examination, diagnostic testing, or procedures that cannot be performed virtually. If that's the case, we'll explain our recommendations and help coordinate the next steps, whether that means referring you to a specialist, directing you to an urgent care center, or advising you to seek emergency care when appropriate.

    Your health and safety are always our top priority.

  • For many patients, yes. Cornerstone Family Care is a comprehensive primary care practice that provides ongoing healthcare through HIPAA-secure telemedicine for patients throughout Florida. We can manage preventive care, acute illnesses, chronic medical conditions, weight management, medication management, laboratory testing, diagnostic imaging, and specialist referrals—all while building a long-term relationship with you as your primary care provider.

    Some medical conditions or procedures require an in-person evaluation, and if that happens, we'll help coordinate the care you need.

Services We Provide

  • Yes. As a Florida Autonomous Family Nurse Practitioner, Amanda G. Adams, MSN, APRN, FNP-C, ENP-C, PMHNP-BC can prescribe medications when medically appropriate and within the scope of Florida law. Prescriptions are based on your medical history, evaluation, current clinical guidelines, and individual healthcare needs.

    When appropriate, we can prescribe many medications used to treat acute illnesses, chronic medical conditions, preventive care needs, weight management, and common behavioral health concerns managed within the primary care setting.

    Please note that not every medical condition is appropriate for treatment through telemedicine, and not every visit results in a prescription. If additional testing, an in-person examination, or a referral is needed, we'll discuss the most appropriate next steps.

    Certain medications, including some controlled substances, may not be appropriate or legally permissible to prescribe through telemedicine and will be evaluated on a case-by-case basis in accordance with federal and Florida law.

  • Yes. We can order laboratory testing when medically appropriate to help diagnose, monitor, and manage many acute and chronic medical conditions. Labs may also be ordered as part of preventive care, weight management, hormone evaluation, or medication monitoring. Once your results are available, we'll review them with you and discuss any recommended treatment or follow-up care.

  • Yes. We can order a wide range of diagnostic imaging studies when medically appropriate, including X-rays, ultrasound, CT scans, MRI scans, mammograms, and bone density (DEXA) scans. Once your results are available, we'll review them with you and discuss any recommended treatment, additional testing, or referrals.

  • Yes. When medically appropriate, we can refer you to specialists for further evaluation, treatment, or procedures. As your primary care provider, we'll work with you to coordinate your care, review specialist recommendations, and help ensure your treatment plan remains comprehensive and well coordinated.

    If your insurance plan requires a referral or primary care provider (PCP) authorization, we'll complete the necessary referral process in accordance with your health plan's requirements.

  • Yes. We can complete many school, sports, camp, employment, and other medical forms when appropriate and based on your medical history and evaluation. In some cases, an appointment may be required to ensure the form can be completed accurately and safely.

    If additional testing, documentation, or an in-person examination is required for a specific form, we'll let you know and discuss the appropriate next steps. Please note: Some forms, such as some sports physicals or forms requiring a comprehensive physical examination, may require an in-person evaluation and cannot be completed through telemedicine alone.

Common Conditions We Treat

  • Yes. We provide comprehensive diabetes care for patients with Type 1 diabetes, Type 2 diabetes, and prediabetes. Services include medication management, insulin and insulin pump management, continuous glucose monitor (CGM) review, laboratory monitoring, nutrition and lifestyle counseling, and ongoing follow-up care.

    Our goal is to help you achieve better blood sugar control, reduce the risk of complications, and support your long-term health through individualized, evidence-based care.

  • Yes. We provide comprehensive care for patients with high blood pressure (hypertension), including evaluation, medication management, laboratory monitoring, lifestyle counseling, and ongoing follow-up. Our goal is to help you safely achieve and maintain healthy blood pressure while reducing your risk of heart disease, stroke, kidney disease, and other complications through individualized, evidence-based care.

  • Yes. We provide comprehensive evaluation and management of many common thyroid conditions, including hypothyroidism, hyperthyroidism, and other thyroid disorders. Care may include laboratory testing, medication management, ongoing monitoring, and treatment adjustments based on your symptoms and thyroid function tests.

    For more complex thyroid conditions, we'll coordinate care with an endocrinologist while continuing to manage your overall health as your primary care provider.

  • Yes. We offer comprehensive medical weight management designed to help you achieve safe, sustainable, long-term results. Care includes a thorough health evaluation, laboratory testing when appropriate, nutrition and lifestyle counseling, ongoing support, and prescription weight loss medications when medically appropriate.

    Every treatment plan is individualized based on your medical history, health goals, and response to treatment. Our focus is on improving your overall health—not just the number on the scale.

  • Yes. We evaluate and manage ADHD as part of comprehensive primary care when appropriate. This may include reviewing your medical history, discussing current symptoms, evaluating previous testing or treatment records, and determining whether additional evaluation or referral is needed.

    Treatment recommendations are individualized and may include behavioral strategies, non-stimulant medications, referrals, or medication management when appropriate and consistent with current clinical guidelines and state and federal regulations.

    Not every patient or situation is appropriate for telemedicine management alone. If a more comprehensive evaluation or specialist care is recommended, we'll discuss the best next steps. Please note: We do not prescribe any Stimulant medications or controlled substance medications and stimulants are not appropriate for every patient. If this is the best option for you, we will help coordinate a referral to a specialist. Treatment decisions are made on an individual basis in accordance with current clinical guidelines and applicable laws.

  • If an antibiotic is medically appropriate, it can often be prescribed during your telemedicine appointment. We'll carefully evaluate your symptoms, medical history, and, when appropriate, recommend testing to determine whether an antibiotic is the right treatment.

    Not all infections require antibiotics, and unnecessary antibiotic use can lead to side effects and antibiotic resistance. Our goal is to prescribe antibiotics only when they are likely to be safe, effective, and clinically indicated based on current evidence-based guidelines.

    If your condition requires an in-person examination or additional testing before treatment can be safely recommended, we'll discuss the next steps and help guide you to the appropriate level of care.